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Calidad y servicio: conceptos y herramientas/ Martha Elena Vargas Quiñones y Luzángela Aldana de Vega

By: Vargas Quiñones, Martha Elena.
Contributor(s): Aldana de Vega, Luzángela.
Material type: materialTypeLabelBookPublisher: Bogotá: ECOE 1995Description: 152 p.ISBN: 9586484602.Subject(s): SERVICIO AL CLIENTE | SATISFACCION DEL CONSUMIDOR | INDUSTRIAS DE SERVICIOS -- CONTROL DE CALIDAD -- CONTROL DE CALIDAD | CONTROL DE CALIDAD -- MANUALES -- MANUALESDDC classification: 658.562
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Item type Current location Collection Call number Vol info Copy number Status Date due Barcode Item holds
LIBRO - MATERIAL GENERAL LIBRO - MATERIAL GENERAL Biblioteca Jorge Álvarez Lleras
Colección / Fondo / Acervo / Resguardo 658.562 V174c (Browse shelf) Ej. 1 1 Available 018535
Total holds: 0

Incluye bibliografía p. 147

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