Biblioteca

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Dirección de la producción: Decisiones tácticas / Jay Heizer; Barry Render.

by Heizer, Jay | Render, Barry.

Edition: 4 ed. Publisher: Madrid: Prentice Hall, 1997Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.5 H473dt 4a ed.] (1).

Análisis y planeación de la calidad: del desarrollo del producto al uso/ J. M. Juran; Frank M. Gryna

by Juran, J. M | Gryna, Frank M.

Edition: 3 ed. Publisher: México, D.F.: McGraw-Hill 1995Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.562 J871a] (2).

Gestión genial/ Hugo Fernando Valderrama Sánchez

by Valderrama Sánchez, Hugo Fernando.

Publisher: Bogotá: Marbella 2003Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.562 V153g] (2). Lost (2).

Process mastering: how to stablish and document the best know way to do a job/ Ray W. Wilson and Paul Harsin

by Wilson, Ray W | Harsin, Paul.

Publisher: New York: Productivity Press 1998Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.562 W457p] (2). Lost (1).

IMS: customer satisfaction/ George Nowacki

by Nowacki, George.

Publisher: London: Business Information 2001Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.812 N691c] (2). Lost (1).

La nueva mercadotecnia/ Richard W. Brookes

by Brookes, Richard W.

Publisher: México: McGraw-Hill 1990Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.8 B766n] (1).

Calidad y servicio: conceptos y herramientas/ Martha Elena Vargas Quiñones y Luzángela Aldana de Vega

by Vargas Quiñones, Martha Elena | Aldana de Vega, Luzángela.

Material type: book Book; Format: print regular print ; Literary form: Not fiction Publisher: Bogotá: ECOE 1995Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.562 V174c] (1).

Cómo hacer marketing directo: Secretos para la pequeña empresa/ Mark Bacon

by Bacon, Mark.

Material type: book Book; Format: print regular print ; Literary form: Not fiction Publisher: Barcelona: Granica 1996Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.8 B126c] (1).

Mejora continua del servicio / The Stationery Office

by The Stationery Office | Gran Bretaña. Office of Government Commerce.

Publisher: Londres: TSO 2009Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 004.068 M516] (1).

Clientemanía: Nunca es demasiado tarde para construir una empresa centrada en el cliente / Ken Blanchard; Jim Ballard y Fres Finch

by Blanchard, Ken | Ballard, Jim | Finch, Fred.

Material type: book Book; Format: print regular print ; Literary form: Not fiction Publisher: Bogotá: Grupo Editorial Norma 2005Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.812 B515c] (2).

Marketing de servicios: personal, tecnología y estrategía / Christopher Lovelock y Jochen Wirtz

by Lovelock, Christopher | Wirtz, Jochen.

Edition: 6 Publisher: México: Pearson Educación 2009Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.8 L898m 6a.ed.] (2).

Introducción al marketing / Gary Armstrong ... [et al.]

by Armstrong , Gary | Kotler, Philip | Merino, María Jesús | Pintado, Teresa | Juan, José María.

Edition: 3Material type: book Book; Format: print regular print ; Literary form: Not fiction Publisher: España: Pearson Educacion 2011Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.8 I577 3a.ed.] (1).

Auditoría del servicio: como medir y satisfacer las necesidades del cliente / Humberto Serna Gómez y John Jairo Gómez

by Serna Gómez Humberto | Gómez John Jairo.

Publisher: Bogotá: RAM 1996Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.812 S486a] (1).

El marketing del permiso: cómo convertir a los desconocidos en amigos y a los amigos en clientes / Seth Godin

by Godin Seth.

Publisher: Bacelona: Granica 2001Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.83 G585m] (1).

Contingencia y recuperación/ Arley Andrés Calderón Novoa; Andrea Alexandra Castañeda Castro y Leonardo Antonio, Sierra Castro

by Calderón Novoa, Arley Andrés | Castañeda Castro, Andrea Alexandra Sierra Castro, Leonardo Antonio Uribe Peralta, Eduardo, dir.

Publisher: Bogotá: Escuela Colombiana de Ingeniería 2009Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 003 C153c Ts DC] (1).

Administracion de la cadena de sumistro: Estrategia, planeación y operación / Sunil Chopra, Peter Meindl; traducción Rodolfo Navarro Salas, Jesús Elmer Murrieta Murrieta.

by Chopra, Sunil, (1960- ) | Meindl, Peter, (1970- ) | Navarro Salas, Rodolfo [tr] | Murrieta Murrieta, Jesús Elmer [tr].

Edition: 5a ed.Material type: book Book; Format: print regular print ; Literary form: Not fiction Publisher: México: Pearson, 2013Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.7 C549a] (5).

Project Stakeholder Management Pernille Eskerod., Anna Lund Jepsen.

by Eskerod, Pernille | Jepsen, Anna Lund.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Surrey [Angleterre] : Gower, 2013Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.404 E758p] (1).

ITIL® Practitioner guidance

by Grobritannien. Office of Government Commerce | Stationery Office.

Material type: book Book; Format: regular print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Norwich : TSO, 2016Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 004.068 P895] (1).

Marketing de servicios : un enfoque de integración del cliente a la empresa / Valarie A. Zeithaml, Mary Jo Bitner

by Zeithaml, Valarie A | Bitner, Mary Jo | Pérez de Lara Choy, María Isabel [tr.] | Lozano Hirschfeld, Andrés [tr.] | Pontón Becerril, Susana [tr.].

Edition: 2a. ed.Material type: book Book; Format: regular print ; Literary form: Not fiction ; Audience: Specialized; Publisher: México: McGraw-Hill/interamericana Editores, 2002Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.8 Z372] (1).

Dirección de la producción: Decisiones estratégicas / Jay Heizer; Barry Render.

by Heizer, Jay | Render, Barry.

Edition: 4 ed. Publisher: Madrid: Prentice Hall, 1997Availability: Items available for loan: Biblioteca Jorge Álvarez Lleras [Call number: 658.56 H473de 4a ed.] (1).