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La Revolucion del servicio / Karl Albrecht, traducción Jesús Villamizar Herrera

by Albrecht, Karl | Villamizar Herrera, Jesús [Tr.].

Publisher: Colombia: Legis;, 1990Availability: Items available for loan: Biblioteca SatéliteCall number: 338.4 A341r (1).

Service Strategy / The Stationery Office

by The Stationery Office | United Kingdom. Office of Government Commerce.

Publisher: London: The Stationery Office 2007Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 004.068 S491 (1).

Continual service improvement / The Stationery Office

by The Stationery Office | United Kingdom. Office of Government Commerce.

Publisher: London: The Stationery Office 2007Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 004.068 C762 (1).

Key Element Guide ITIL Service strategy/ David Cannon

by Cannon, David | Grobritannien. Office of Government Commerce | Stationery Office.

Edition: 2a. ed.Material type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: Specialized; Publisher: London: TSO, The Stationery Office; 2011Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 004.068 K441 (1).

ITIL® Service strategy

by Grobritannien. Office of Government Commerce | Stationery Office.

Edition: 2a. ed.Material type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: Specialized; Publisher: London: TSO, The Stationery Office; 2011Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 004.068 S491 (1).
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La gestión del marketing de servicios: principios y aplicaciones para la actividad gerencial/ Pablo Fernández y Héctor Bajac

by Fernández, Pablo | Bajac, Héctor.

Material type: Text Text; Format: print regular print ; Literary form: Not fiction Publisher: Buenos Aires: Granica 2004Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 658.4 F375g (1).

Mercadotecnía de servicios / Christopher H Lovelock

by Lovelock, Christopher.

Edition: 3 ed. Language: Spanish Publisher: México, Prentice Hall 1997Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 658.8 L898m (1).

Service design / The stationery Office

by The Stationery Office | United Kingdom. Office of Government Commerce.

Publisher: London: The stationery Office 2007Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 004.068 S491 (1).

Las 22 leyes inmutables del marketing: viólelas a su propio riesgo/ Al Ries

by Ries, Al | Trout, jack.

Language: Spanish Publisher: México, D.F.: McGraw-Hill 1993Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 658.8 R437v (1).

Passing your ITIL® foundation exam

by Grobritannien. Office of Government Commerce | Stationery Office.

Edition: 2a. ed.Material type: Text Text; Format: regular print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Norwich : TSO, 2012Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 004.068 A969 (1).

Colombia en la producción de exportación de servicios [Videograbación]/ Santiago Rojas Arroyo

by Rojas Arroyo, Santiago | Colombia. Ministerio de Comercio Exterior. Cámara de Comercio de Bogotá | Seminario Productividad del Comercio Internacional de Servicios (2002 Octubre 17-18, Bogotá, Colombia) | Seminario Productividad del Comercio Internacional de Servicios (2002 Octubre 17-18, Bogotá, Colombia).

Language: Spanish Publisher: : 2002Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 382 S354-1 V (1).

Servicios públicos domiciliarios: régimen básico/ Superintendencia de Servicios Publicos Domiciliarios

by Superintendencia de Servicios Publicos Domiciliarios.

Publisher: Bogotá: Imprenta Nacional 2006Availability: Items available for loan: Biblioteca SatéliteCall number: 343.09 S863s 3a.ed (1).

Services publics, économie de marché / François Rachline.

by Rachline, François.

Material type: Text Text; Format: print regular print ; Literary form: Not fiction Publisher: Paris : Presses de la Fondation nationale des sciences politiques, 1996Availability: Items available for loan: Biblioteca SatéliteCall number: 335.5 R114s (1).

Plant and service tours in operations management / Roger W. Schmenner.

by Schmenner, Roger W, 1947-.

Edition: 4th ed. Publisher: New York: Maxwell Macmillan International, c1994Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 658.5 S323p (1).

Marketing de servicios: estrategias para turismo, finanzas, salud y comunicación/ Marcos Cobra

by Cobra, Marcos.

Edition: 2 ed. Language: Spanish Publisher: Bogotá: McGraw-Hill 2000Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 658.8 C617m (1).

Exportación de servicios [Videograbación]/ Claudia Uribe

by Uribe, Claudia | Colombia. Ministerio de Comercio Exterior | Seminario Catedra de Negocios Internacionales ( 1: 2001 Enero 22-26, Bogotá, Colombia) | Seminario Catedra de Negocios Internacionales ( 1: 2001 Enero 22-26, Bogotá, Colombia).

Language: Spanish Publisher: : 2001Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 382 S354 V No. 10 (1).

Diseño de una guía para implementación de un sistema integrado HSE para IPS de tercer nivel de complejidad/ Javier Antonio Quito Viasus y Gilberto Salamanca Moreno

by Quito Viasus, Javier Antonio | Salamanca Moreno, Gilberto Rodríguez Bello. Luz Angélica, dir.

Publisher: Bogotá: Escuela Colombiana de Ingeniería 2008Dissertation note: Tesis (Especialista en Gestión Integrada QHSE) Escuela Colombiana de Ingeniería Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 658.562 Q847d Ts (1).

Estudio de prefactibilidad del montaje del servicio de telemedicina preventica en SHESIPS / July Paola Cáceres Sandoval, Adiana Cuéllar Jiménez, Diego Mauricio Cuéllar Jiménez

by Cáceres Sandoval, July Paola | Cuéllar Jiménez, Adiana | Cuéllar Jiménez, Diego Mauricio | Mosquera Quijano, Luis Javier | [Dir].

Publisher: Colombia: Escuela Colombiana de Ingeniería Julio Garavito, 2014Availability: Items available for reference: Biblioteca Jorge Álvarez Lleras No prestableCall number: 658.21 (1). :

Desarrollo del estudio de factibilidad para la implementación de la PMO en compañía internacional de integración CI2 S.A. / Jennifer Stefany Gutiérrez Olarte, Fredy Galvis Ballén, Sergio Camilo Murillo Cruz

by Guitiérrez Olarte, Jennifer Stefany | Galvis Ballén, Fredy | Murillo Cruz, Sergio Camilo | Rolón Ramírez, Martha Edith | [Dir].

Publisher: Colombia: Escuela Colombiana de Ingeniería Julio Garavito, 2014Availability: Items available for reference: Biblioteca Jorge Álvarez Lleras No prestableCall number: 658.21 (1). :

ITIL® Service design / Lou Hunnebeck

by Hunnebeck, Lou | Grobritannien Office of Government Commerce.

Edition: 2a. ed.Material type: Text Text; Format: print regular print ; Literary form: Not fiction Publisher: London TSO, The Stationery Office 2011Availability: Items available for loan: Biblioteca Jorge Álvarez LlerasCall number: 004.068 S491 (1).