| 000 | 00640nam a2200217 a 4500 | ||
|---|---|---|---|
| 999 |
_c19850 _d19850 |
||
| 001 | ocn830779095 | ||
| 003 | OCoLC | ||
| 007 | ta | ||
| 008 | 120418s2011 xxk 000 0 eng d | ||
| 020 | _a9780113313617 | ||
| 082 |
_a004.068 _bK441 _223 |
||
| 100 | 1 |
_aHunnebeck, Lou _938163 |
|
| 245 | 1 | 0 |
_aKey Element Guide: _bITIL service design/ _cLou Hunnebeck |
| 250 | _a2a. ed. | ||
| 260 | 3 |
_aLondon: _bTSO, The Stationery Office; _c2011. |
|
| 300 |
_aV, 123 p.: _bil.,gráficas; _c14 cm. |
||
| 490 | _aAXELOS - global best practice | ||
| 650 |
_aESTRATEGIAS DE SERVICIO _938164 |
||
| 650 |
_92554 _aSERVICIOS INFORMÁTICOS _6MONITORES |
||
| 942 |
_2ddc _cBK |
||